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Knowledge base

FAQ

  • Q 1. Step 1: Navigation the website
  • Q 2. Step 2: Signup
  • Q 3. Step 3: The dispensing process
  • Q 4. Step 4: In the Mail
  • Q 5. Step 5: Successfully delivered
  • Q 2. Can I buy more than a three month supply at a time?
  • Q 3. Can I request specific expiration dates for the medications I order?
  • Q 4. Why your prices so low?
  • Q 5. Are the products mailed to me the same as what I get at my local pharmacy?
  • Q 6. If I don't see my prescription medication on your price list, does that mean your company doesn't carry it?
  • Q 7. How do I place an order for multiple people living at the same household?
  • Q 8. What is your return policy?
  • Q 9. What happens if I want to cancel my order?
  • Q 10. I wish my package to be sent discretely, can you arrange this?
  • Q 11. What do I do if one of my products in my order is back-ordered?
  • Q 12. I want to change my order after placing it, how can I do this?
  • Q 13. I want a copy of my receipt for a particular order, how can I get this mailed to me?
  • Q 14. Will my insurance company reimburse me for the online medication I order through your company?
  • Q 1. What is your credit card Description in my credit card statement ?
  • Q 2. How to pay by Credit Card If Selected PayPal?
  • Q 3. What is the CVV number you ask for on your sign up page? Where can I find it?
  • Q 4. What payment methods will your company accept?
  • Q 5. If I send in a check or money order how long will it take for you to receive it and process my order?
  • Q 6. My credit card was refused, why?
  • Q 7. I don't recognize the charge on my card, is it from your company?
  • Q 8. The amount charged on my card doesn't match my order amount, why is this?
  • Q 9. I was double charged, who do I contact about this?
  • Q 10. My refund hasn't showed up on my credit card yet, how long should it take?
  • Q 1. How can I update my shipping address or contact information?
  • Q 2. How can I change my password?
  • Q 3. Examples of weak passwords
  • Q 4. How can I order a refill of a previous order?
  • Q 5. I am not receiving emails you sent me, what is the problem?
  • Q 6. I wish to cancel my account, is this possible?
  • Q 1. My online medication order has not shipped yet, what is the delay?
  • Q 2. My online medication order was shipped but the tracking numbers are not yet showing up in the courier service, what is the problem?
  • Q 3. My order was refused by customs, what do I do now?
  • Q 4. If my online medication order is returned to the pharmacy, can it be reshipped?
  • Q 5. I am out of medications and need priority processing, can I get this?
  • Q 6. My online medication order is later than the listed shipping times, why is this?
  • Q 7. I want to cancel my order after it has been shipped, is this possible?
  • Q 8. What is Discreet Packaging and how does it work?
  • Q 1. How can I tell that the online medications I ordered are legitimate?
  • Q 2. I received only part of my order, where is the rest of it?
  • Q 3. The medication that I ordered online looks different than what I am used to, why is this?
  • Q 4. I was unable to pickup my parcel and it was returned to the pharmacy, what do I do now?
  • Q 5. Can I return my medication after it has been delivered?
  • Q 6. I received the wrong dosage of medication, what do I do?
  • Q 7. The medications in my order were damaged during transit, what do I do?
  • Q 8. What is estimated time of arrival (ETA) of my Order ?
  • Q 1. About the company?
  • Q 2. Are you a legitimate company? How can I be sure of that ?
  • Q 3. How old is your company?
  • Q 4. How do I send a copy of my prescription before buying?
  • Q 5. Do I always need to produce a prescription for purchasing from your Website?
  • Q 6. Can you guarantee confidentiality about my purchases from your site?
  • Q 7. How do I contact your organization in order to discuss potential business opportunities?
  • Q 8. I am an affiliate or somebody who wants to be an affiliate with your company – how can I find further information related to potentials available to me?
  • Q 9. How much money will I save when I order from your company?